State Farm® Insurance Agent Craig Griffiths
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John and Teri Genduso
October 10, 2026
5
out of
5
rating by John and Teri Genduso
"⭐⭐⭐⭐⭐
We can’t say enough good things about Karla and Craig! From our very first conversation with Craig to the unexpected twists and turns of canceling our first home purchase and ultimately finding our dream home, they were absolutely wonderful to work with.
Throughout the entire process, they were always available to answer our many questions, walk us through the details, and even take the extra time to research flood insurance concerns for us. Karla’s patience throughout the entire process was especially appreciated. No matter how many questions we had or how many changes came our way, she was always understanding, responsive, and willing to help. Their professionalism, kindness, and dedication made what could have been a stressful experience so much easier.
What really stood out was receiving a handwritten thank-you note from them after everything was complete. It’s those personal touches that show how much they truly care about their clients.
We value exceptional customer service and genuinely good people, and Karla and Craig delivered both. We are so grateful for everything they did for us and would highly recommend them to anyone!"
We responded:
"Thank you, John and Teri, we really appreciate your review and the very nice comments to Karla and I! Providing great service is always our #1 goal for my Agency, and we’re so happy to know we met your expectations. Thank you for your business and welcome to Tri Cities we are always here to help when you need us. Thank you again, Craig J Griffiths "
Gregg Van Steenkist
September 24, 2026
5
out of
5
rating by Gregg Van Steenkist
"Whole team is very helpful and pleasant"
We responded:
"Thanks so much for the amazing review, Gregg! We really appreciate your support here in the Tri Cities. Just reach out anytime if you need us - we’re here for you and your family. Thak you, Craig J Griffiths "
Pete E Cento
September 21, 2026
5
out of
5
rating by Pete E Cento
"I’m happy to recommend State Farm Agent Craig Griffiths and his exceptional team of bilingual personal account representatives. German Rodriguez helped me complete an application for life insurance and updated my auto policy by revising the coverage to increase coverage to protect me in case of any accident. Most of the team are fully bilingual in English and Spanish. They are considerate, outgoing, kind, compassionate, knowledgeable, and genuine people. I highly recommend Craig Griffiths State Farm Agency in Richland, Washington for all your insurance needs. They are happy to answer any questions you may have about adequate coverage. Thanks 😊 Pete Cento"
We responded:
"Thanks so much for the great review, Pete! We’re thrilled to hear you had such a positive experience with my insurance team. I know you have worked with Becci and German recently and they both are great! Thank you again for your business and the very nice review you gave my Agency and Team. We truly are here if you need anything. Thank you, Craig J Griffiths "
Ana Munguia
August 27, 2026
5
out of
5
rating by Ana Munguia
"I highly recommend this Craig Griffiths! Not only does he provide top-tier customer service, but he truly goes above and beyond for our community. He has generously dedicated his time to supporting local students and schools and has been an amazing community partner.
His commitment to giving back, building meaningful relationships, and supporting opportunities for students speaks volumes about the kind of person and professional he is. He is responsive, helpful, knowledgeable, and genuinely cares about the people he serves.
If you’re looking for an insurance agent who provides excellent customer service while also making a positive impact in the community, I highly recommend Craig!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to me. My parents taught my brother and I to always give back to the community and we do our best to support as much as we can especially with Schools and Students are our main focus, I'm very passionate about helping since I truly believe this has the biggest impact in our communities. Thank you again for the very nice comments and very honored to help our schools and students in our area. Thank you, Craig J Griffiths "
Craig Littrell
August 27, 2026
5
out of
5
rating by Craig Littrell
"Craig Griffiths provided excellent customer service and has helped us to determine the coverage we need. He explains coverage and makes us our policy is current."
We responded:
"We really appreciate your 5-star review, Craig and Barbara! Providing great service is always our goal, and we’re so happy to know we met your expectations. Always here if you need anything and again thank you for the nice review. Take care, Craig J Griffiths "
Sharon DeWitt
August 17, 2026
5
out of
5
rating by Sharon DeWitt
"Very satisfied with the great personal service."
We responded:
"Sharon, thank you for the fantastic review! We’re always here to support you with your insurance needs. Thank you again, Craig J Griffiths "
McPeakMOM
August 14, 2026
5
out of
5
rating by McPeakMOM
"Craig is always an email away to help with any of our needs, whether it's for the car the house or things to add to our homeowners policy. I really appreciate his quick responses and his dedication to our needs."
We responded:
"Gina, thank you for the fantastic review! We’re always here to support you and your family with your insurance needs. We truly appreciate the kind words. Thank you, Craig J Grififths "
Robert Mccourtie
August 14, 2026
5
out of
5
rating by Robert Mccourtie
"Craig and his team rock"
We responded:
"Thank you for your review, Robert! If you ever have any questions or need assistance, we’re always here and happy to help. Thank you again, Craig J Griffiths "
Heath Dolven
August 13, 2026
5
out of
5
rating by Heath Dolven
"Extremely knowledgeable and professional with outstanding customer service!"
We responded:
"We really appreciate your 5-star review, Heath! Providing great service is always our number one goal, and we’re so happy to know we met your expectations. Thank you again, Craig J Griffiths "
Annie Gabriel
July 20, 2026
5
out of
5
rating by Annie Gabriel
"I recently moved to Seattle and had a somewhat complex needs around insurance. The team did a great job of researching, communicating, and being proactive in ensure I had everything that I needed even though I wasn't living in their immediate area anymore. Had a great experience!"
We responded:
"Thank you, Annie, for the very nice comments. My team and I are focused on taking care of our customers and I'm very fortunate to have a very experience team that can take on those complex needs and get them taken care of. Thank you again for your business and taking the time to give a very nice review. Thank you, Craig J Griffiths "
Irene Xie
June 4, 2026
5
out of
5
rating by Irene Xie
"Very good experience with them."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Craig Griffiths’s Team. "
Ami Grable
April 21, 2026
5
out of
5
rating by Ami Grable
"Karla has been our rep for State Farm since I began driving. She continues to be right there when we need her! We are now transferring my husbands car over AND our home mortgage with a bundle to save so much more! State Farm has always been a constant for my insurance. Thank you, Karla!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a great experience with us here and especially with Karla my Office Manager at State Farm Agent Craig Griffiths Agency. If you ever need anything down the road, do not hesitate to reach out—we would love to help! Thank you again, Craig Griffiths
"
Will Herrington
December 30, 2025
5
out of
5
rating by Will Herrington
"Extraordinary service. .Highly qualified employees"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Craig Griffiths’ Team. We truly appreciate your business and taking the time to share. Thank you, Craig J Griffiths "
amanda willms
December 14, 2025
5
out of
5
rating by amanda willms
"⭐️⭐️⭐️⭐️⭐️
I am so grateful for Craig and his entire team at the Craig Griffiths State Farm office. From the very first interaction, I felt genuinely cared for and supported. Craig and his team are incredibly knowledgeable, kind, and patient, and they truly go above and beyond when it comes to customer service.
They took the time to listen to my needs, answered all of my questions clearly, and helped me find coverage that actually fits my life—not a one-size-fits-all approach. I never felt rushed or pressured, just guided and educated, which made the process feel easy and reassuring.
It’s rare to find an insurance team that combines professionalism with such a warm, personal touch. I trust Craig and his team completely and feel confident knowing I’m properly covered. Thank you all for making this such a positive experience. I’m a very happy and loyal client and highly recommend this office to anyone looking for honest, attentive, and top-notch service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you again for your kind word and trusting us with your insurance needs, Craig J Griffiths "
Randi Rusher
December 14, 2025
5
out of
5
rating by Randi Rusher
"Friendly and helpful staff. My options were clearly explained and all my questions were answered. Highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Thank you again, Craig J Griffiths "
Delanie Johnson
December 14, 2025
5
out of
5
rating by Delanie Johnson
"Been with Craig Griffiths and State Farm for years and have nothing but good things to say. Everyone in the office has been pleasant and professional during our interactions. Recommend this branch for sure."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you, Craig J Griffiths "
Marylin Jensen
December 13, 2025
5
out of
5
rating by Marylin Jensen
"Fantastic service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you again, Craig J Griffiths "
Randy Simiano
December 12, 2025
1
out of
5
rating by Randy Simiano
"Words can't describe how bad this branch of the agency handled things. I'm just devastated and still in shock how this agent and agency handled my mom's Will. I never gave authorization or a signature to authorize payment or use of the life insurance my Mom's left me as beneficiary my choice I told the agent no! I WOULD NOT SIGN. NEZT thing a few months went by and my signature was forged and the agent groffith closed my mom's insurance policy and authorized payment and closure of the account this agent needs to be reprimanded and held accountable."
We responded:
"Here is what actually happened. After you, your dad and sister went to the funeral home. You all signed and got the forms notarized so State Farm Life Company can send the payment directly to the funeral home for the funeral for your mom who was a very kind woman. Gregoria will be missed. The payment went from State Farm Life Company to the Funeral home directly to pay the majority of the funeral cost. There was a portion left that your sister (Belinda) paid the remaining amount. If you have any issues I would talk with the funeral home, dad and sister since all funds went directly to the funeral home. I'm sorry you feel this way, but I would reach out to your family since I have spoken with them multiple times and stated to me it was handled exactly as the paperwork stated and the direct payments to the funeral home keeps things very simple so no additional burden on the family. Wish you well. Craig J Griffiths "
Spencer Cooper
December 7, 2025
5
out of
5
rating by Spencer Cooper
"Karla Brush is our go-to person for insurance. She has been fantastic to work with. She responds quickly and presents all the options. Thanks to her our family has no worries about insurance. Karla you are the best!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. Karla is amazing, If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you again for your business and taking the time to share your experience. Thank you, Craig J Griffiths "
Kathy Perlot
October 28, 2025
5
out of
5
rating by Kathy Perlot
"Office manager Karla Bush is fantastic to help with all insurance needs. She sprinkles empathy and humor in every interaction. This is a top notch insurance agency that will work to get the consumer the best deals."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business and truly appreciate your comment. It fits Karla well. Thank you again, Craig J Griffiths "
Marco Rodriguez
October 25, 2025
5
out of
5
rating by Marco Rodriguez
"German is great at what he does and has great customer service. He was also able to help my parents and walk them through insurance plans in Spanish. Highly recommend."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. I appreciate your feedback on German. Thank you again for your business, Craig J Griffiths "
Francisco Rodriguez
October 24, 2025
5
out of
5
rating by Francisco Rodriguez
"German is great to work with and very professional, HIGHLY recommend"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business, Craig J Griffiths "
Krista Jones
October 24, 2025
5
out of
5
rating by Krista Jones
"Let’s face it we don’t reach out to our insurance company because we are having a great day. That being said I’ve had a lot of ups and downs in my life and the one thing that has been consistent is (Karla from State Farm). She has always given me the time, sincerity, knowledge, care and attention. It’s so reassuring that when things go wrong I have the best person on my side to help me out. Thank you Karla, you really are the best!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for business, Craig J Griffiths "
Bianca Audelo
October 24, 2025
5
out of
5
rating by Bianca Audelo
"Excellent Customer Service!
I’ve had such a positive experience with Craig and his team. Their customer service is always friendly, helpful, and incredibly knowledgeable. Whenever I’ve had a question or needed assistance, they’ve taken the time to explain everything clearly and make sure I understand all my options. It’s refreshing to work with a team that truly cares about their customers and consistently goes above and beyond. Highly recommend Ariana Audelo & other Agents in the location"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business, Craig J Griffiths "
Seth Poulson
October 8, 2025
5
out of
5
rating by Seth Poulson
"Craig Griffiths State Farm is a great place to get your insurance. Not only is State Farm the #1 insurance company with the best coverage, but Craig and his office have both a vast amount of experience and have a high level of compassion so they can both find the right coverage, but maybe more importantly they can guide you through a tough experience. That's where I've really learn to appreciate Craig and his office."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Again, THANK YOU for the very nice comment, my team and I work very hard to take care of our customers especially during claim time. Truly appreciate you sharing your experience, Craig J Griffiths "